Wheelspin Cycles Huddersfield UK. Terms and Conditions

Making your Payment

When you place an order, we will NOT require you to give us your credit card details via the web. We will contact you at the telephone number you supply within 48 hours of your order being placed. This contact will be to confirm your order and your payment details. We will also confirm with you that your required goods are in stock and available for despatch, and if they are unavailable at that time, how long it would take to get the items for you. YOUR CREDIT CARD IS NOT AUTOMATICALLY CHARGED WHEN YOU CONFIRM YOUR ORDER. WE WILL ONLY CHARGE YOUR CARD MANUALLY, ONCE THE GOODS ARE READY FOR DESPATCH. We accept Visa , Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. For security reasons any Credit/Debit card orders can only be despatched to the registered card holders address. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax or post. If you wish to pay by personal cheque, you may do so to the address given on the contacts page. However we cannot despatch any goods until your payment is received in full.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

We take great care to package everything against damage. Carriage charges for England & Wales (For delivery to other areas, please phone).

• Bikes…….£10
• All other orders have one charge, no matter how large or small the order is……£5

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: Because of the threat to the security of your payment details, we will not request your credit card details via the order form. You will be contacted within 48 hours to confirm your payment details, thus ensuring that at no point are your details stored in any transmission across the internet.

VAT

All prices quoted on this website include VAT at the UK rate of 15%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If your item is not in stock, you will be given the option to back order it. If you choose to back order, you will be given an expected date for delivery and we will do our utmost to keep to that date, although we are at the mercy of our suppliers. Back orders will attract a 50% deposit at the point of ordering and will have the balance charged in full as soon as the product is despatched. If we fail to get you the item requested within the agreed delivery time, your deposit will be refunded in full and the back order cancelled if you require. You will also have the opportunity to extend the back order if you choose.

If you wish to complain.

Please ring the shop during normal working hours or email our customer service department. Any complaints, will be handled fairly, be confidential, and effective. If your query cannot be resolved immediately, you will be kept informed of the progress, and given an indication as to when a resolution should be reached.

Returns

In the unlikely event that you need to return any goods to us, please follow the following guidelines;

• Contact us by Telephone
• Obtain an authorisation number
• Carefully package the goods to ensure no damage is caused in transit.
• Wherever possible, please return all original packaging.
• In the instance of goods returned for credit where they were either ordered or delivered incorrectly, the packaging must be in it's original "unsold" condition, to avoid surplus charges.
• Return by Registered or Insured post or by a parcel carrier.

For faulty goods claims, these will be inspected upon receipt and either repaired or replaced if they are within the terms of the supplied warranty. Any items deemed not to be faulty, but to have been misused, abused or neglected, will only be returned upon payment of the appropriate costs. You will be informed of the findings of any inspection and will have the opportunity to appeal. PLEASE NOTE: Should YOU order goods incorrectly and request a refund, you will be charged a minimum 20% re-stocking fee. Postage and Packing fees are non refundable. If we have sent the goods incorrectly, we will exchange for the correct items, and refund your postage, or refund you in full. Returned goods must be sent recorded delivery and with an authorisation number from Wheelspin Cycles. This does not affect your statutory rights as a consumer.